We are pleased that you are interested in ELCO and we want you to feel safe about the protection of your personal data when you visit our website | microsite. In this privacy policy, we will inform you of the data we collect, process and store and for which purposes. Our data privacy provisions are in compliance with the rules of the General Data Protection Regulation (GDPR).

Data controller
The data controller as defined in the GDPR is:

Dreieichstraße 10
D – 64546 Mörfelden-Walldorf

Phone: +49 (0) 7471/187-0
Fax: +49 (0)7471/187-111

Data protection officer
If you have any questions about the collection, processing or use of your personal data, if you need any information about your data or if you need to correct or erase your data or withdraw the authorisation to their use, please email our data protection officer:


Data processing on our website
When you visit our website | microsite, our web server temporarily stores each access in a log file. The following data is collected and stored before being automatically deleted:

– IP address of the requesting computer
– Date and time of access
– Name and URL of the retrieved file
– Amount of data transmitted
– Notification of whether the retrieval was successful
– Data identifying the browser and operating system used.

This data is processed for the purpose of enabling the use of the website (establishing a connection), system security, technical administration of the network infrastructure and optimising the website. This data cannot be used to identify specific persons. This data is not merged with other data sources; the data is also deleted after a statistical analysis.

The legal basis for the data processing is Art. 6(1)(f) of the GDPR.

Collection, processing and use of personal data
We use the personal data provided by you through our contact form to respond to requests that you can send to us using the contact form. If you specify a country other than Germany in the required country field, we will forward your contact request to the company in the Ariston Thermo Group that is responsible for that country, and this company will respond to your request directly.

During data processing, your legitimate interests in accordance with statutory regulations will be taken into account at all times.

When you visit our website, we collect and process your personal data which you share with us willingly (for example, your name, email address or postal address) exclusively to process your order, unless you have given special consent for other purposes.

The legal basis for the data processing is Art. 6(1)(b) of the GDPR.

Transferring personal data to third parties
Your data is transferred to the shipping company tasked with delivery, insofar as this is necessary for the delivery of the goods. To process payments, we transfer your payment information to the credit institution tasked with processing the payment.As far as contact requests are concerned, we transfer your data, in accordance with the preceding, to the relevant company of the Ariston Thermo Group.

The legal basis for the data processing is Art. 6(1)(b) of the GDPR.

Use of cookies
We use cookies to improve your experience of our website | microsite and to enable the use of certain features. Cookies are small text files that are used as identifiers. We transmit cookies by means of your web browser to the hard drive of your computer and we can read them out during your visit to our website (“session cookies”). Please note that some of these cookies are set as soon as you access our website. In addition, we also use permanent cookies which are stored on your hard drive for up to a year and allow us to recognise your browser during your next visit.

To recognise your national language, an additional cookie called “pll language” may be used to store the language set by you for one year in order to display our website in your national language right away at your next visit.

You can prevent cookies from being stored on your computer by changing the relevant settings in your browser. However, this could limit the range of features available to you on our web pages.

The legal basis for the data processing is Art. 6(1)(f) of the GDPR.

Data subject rights
Under the GDPR, you have the following statutory data subject rights, provided that their requirements apply:

– Right to withdraw at any time, in accordance with Art. 7(3) of the GDPR, consent which may have been given to us in accordance with Art. 6(1)(a) of the GDPR; as a result, we may not continue data processing activities which were based on this consent.
– Right of access to your data stored by us in accordance with Art. 15 of the GDPR,
– Right to rectification of inaccurate data in accordance with Art. 16 of the GDPR
– Right to erasure of your data stored by us in accordance with Art. 17 of the GDPR,
– Right to restriction of processing of your data stored by us in accordance with Art. 18 of the GDPR,
– Right to data portability in accordance with Art. 20 of the GDPR,
– Right to object in accordance with Art. 21 of the GDPR,
– Right to lodge a complaint with a supervisory authority in accordance with Art. 77 of the GDPR if you believe that the processing of personal data relating to you is not in compliance with the GDPR.

Right to object
Provided that your personal data is processed on the basis of legitimate interests in accordance with Art. 6(1)(f) of the GDPR, you have the right, in accordance with Art. 21 of the GDPR, to object to the processing of your personal data to the extent that grounds for objection relating to your personal situation exist.

If you would like to exercise your right to object, you can just send an email to

If you object, your personal data will no longer be processed by us unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms.

We appreciate your trust and we will proceed with utmost caution to protect your personal data from unauthorised access. However, when communicating via email we cannot guarantee complete data security. We therefore recommend sending confidential information by post.

Status: 13/08/2019